9 Will anyone know how much I pledged?
Only two people will know how much has been pledged by any individual. One person is you and the second is the Treasurer for Hyde Community Projects Ltd.
The cumulative total of all our pledges and cash paid will be communicated to everyone in the village but at no time will any individual’s contribution amount be known. A list of Community benefactors may be published to thank contributors.
10 When do I have to pay?
The timetable for the project has the following key dates.
3 December 2015 - Launch
14 December 2015 - Broadband Packs delivered. Pledges decided and returned
14 January 2016 - Pledge Forms sent to Treasurer
21 January 2016 - Pledge Payments Requested
5 February 2016 - Pledge Payments Completed
End February 2016 - Contract completed with BT Openreach
We would ideally like your pledge form returned as soon as possible and no later than 14 January 2016.
Payment isn’t required immediately. The Treasurer will contact you direct to request payment in due course. When asked to pay we would request payment of the full pledge to ensure we meet both first and second gate requirements immediately. Payments will be accepted by BACS transfer or cheque.
11 What are the risks?
The main risks to the project relate to funding. If pledges and cash collected are insufficient then the project will not go ahead and the whole community will suffer. All pledge details will be destroyed and any funds sent in will be returned to you i.e. there is no risk to you.
BT Openreach has been surveying the village in detail for some months and are confident of their plans and pricing. The contract we will sign will ensure that there can be no additional costs to any of us and that service standards are satisfactory. We have contacted other schemes to ensure that post-delivery service from BT supports the promise and have been re-assured!
Permissions may be required for the additional roadside cabinets needed in Frogham, N Gorley and at Godshill Cross. Cabinets will be the same size as those currently in place and gaining permission for these has caused some issues for BT across the New Forest. BT is confident that issues between them and the Verderers have been ironed out so there shouldn’t be any delays. Options for positioning the Frogham Cross cabinet inside the boundary of the Village Hall boundary will be explored also.
Once the project has started any issues will be the responsibility of BT Openreach. The approach they are taking is proven around the UK, so no surprises are expected! Any issues, such as problems with overhead wiring, will be the responsibility of BT Openreach and their responsibility is up to the main phone socket in your home. For your information BT Openreach or your ISP may be refer to this as the master socket or NTP (Network Terminating Point). Please also note that aluminium was also used for overhead cable distribution and records of its use aren’t available to BT. Aluminium may cause some challenges for BT when installing very high-speed modems later in the project which they will need to address.
From the master socket onwards the internal wiring or WiFi (wireless) system is the responsibility of the householder. Some domestic appliances can impact on your service e.g. proximity to a TV and number of wired extensions can reduce the speeds you receive. These issues should be discussed with your ISP who will advise on packages and any upgrades needed to your internal systems. A useful source of information on this is shown below:
12 I only have a landline, so why should I contribute?
It may seem odd to be asked to support the funding of Broadband when you only have a phone line for voice calls. However the idea of the Community Project is to help everyone not just today, but in the future as well. We would suggest three potential benefits that mean everyone should consider supporting the project:
a) There is a linked plan to create an internet cafe at the Village Hall so that those of us who do not have
computers or broadband at home can pop-in to learn how to use it and understand the benefits they
b) Local estate agents have advised us that one of the top 3 questions they are asked is about the availability
of fast broadband. They have also suggested that fast broadband access has a positive effect on the value
of your property. So if you are considering moving home then it will certainly be a benefit to be able to
say you have high–speed broadband access. Given that other areas in the New Forest have equally
poor broadband services to us and do not currently have Community Projects in place to accelerate
improvements - this makes our parishes a more attractive location;
c) Given the ageing profile of residents across the parishes we need to attract younger people and families
so that schools, cricket clubs and other community activities can flourish. Given the importance of
communications and broadband speeds to younger people then upgrading our communications is an
essential investment for the community. Furthermore, recent forecasts suggest that in the not too distant
future up to 60% of workers in business will either be based at home or will work at home frequently.
Being able to meet these needs will again make our area more attractive.
13 Is my home on the plan?
If you have received this document at home, then yes. In Hyde Parish only a few houses in Stuckton are excluded from the scheme as they were part of the earlier Broadband UK roll out and have been enjoying faster speeds for some time. In EH&I and Godshill the situation is more complex due to the geography of the parishes. Your Broadband Champion can explain this further as it is important to understand that BT Openreach’s network does not fit neatly with parish boundaries.
Maps showing the areas included in the project are available at