FREQUENTLY ASKED QUESTIONS ....... alias ....... FAQs Page 1
1 Who is behind this project?
There are two key parties involved. BT Openreach and Hyde Community Projects Ltd.
The project will be delivered by BT Openreach who are the network division of BT Group Plc. BT are a very successful public company who are responsible to the UK government for delivering rural broadband. This means that the broadband delivered for Hyde will thereafter be run and maintained by BT Openreach with no ongoing responsibilities or costs for the local community. BT Openreach will contract with Hyde Community Projects Ltd.
Hyde Community Projects Ltd is a local voluntary, Community Benefit Society which evolved from the Hyde Village Shop Ltd. The new company will be managed by a small group of local residents including Peter Dowling, Dai Morgan, Catherine Avery-Jones, Lucy Nicholls, David Fletcher, Lyndsey Whitehead and Andrew Hignett.
2 Why are we delivering this as a Community Project?
The team has looked long and hard at the options available to residents across Hyde and some parts of EH&I and Godshill and they concluded that the community contract with BT would be the most effective and timely solution.
The options considered were:
3 What benefits will I get?
Faster everything is at the heart of all the benefits!
Summarised benefits include:
- No busy hour slow down and no buffering
House values and community
- Higher speed broadband makes our area more attractive to buyers and will help protect the value of
houses. We avoid any "stigma" from being in a "not spot".
- High speed broadband is essential for younger generations (X and Millenials!) and younger families
would be great additions to the parishes.
A better experience
- Watch films on demand e.g. Netflix, Amazon etc
- Easy to use catch-up TV e.g. BBC iPlayer
- Video calls with family and friends in UK and abroad e.g. Skype
- Faster browsing/shopping
- Easy emailing including family photo exchanges
- Online gaming (not gambling)
- Working from home including establishing technology oriented businesses
- Exploiting smart home developments
- Creating an internet cafe in the Village Hall where people can use and learn about the technologies
a). Wait for Hampshire County Council’s BDUK delivery programme to reach us. Most of the rural areas of the three parishes (Hyde : Ellingham, Harbridge & Ibsley : Godshill) are designated as being in the ‘Hard to Reach’ last 5% of the UK. No plan for delivery of faster broadband services to these areas under the programme has been published, but the indications are that it wouldn’t be until 2020, possibly later;
b). Use the Hants County Council (Hants CC) Rural Broadband scheme to subsidise and accelerate the project. Discussions indicate that this would cost each resident around £500/head and would not deliver before 2018. This project is also facing budgetary and other challenges and requires government clearance;
c). Exploit Mobile Networks. As we all know, mobile signals are notoriously poor in this area and high-speed mobile broadband (4G) does not currently reach most of us, making this a solution for only a few households. Mobile data usage can be subject to throttling under “fair usage” policies and data costs can be high for high usage;
d). Satellite Broadband. This is currently the only option for households in remote rural areas who need high-speed connectivity, but it was concluded they were really only useful for short-term ad hoc connections, not a long-term solution for everyone. For ‘average’ usage the package costs might appear reasonable, but, depending on the supplier, there are drawbacks to all of them. It also requires a reasonable level of computer know-how to manage background software / operating system updates, or watching / downloading films that inadvertently put you over data limits, particularly during the ‘peak period’ from about 4pm till 1am. Latency, or the time it takes a broadband signal to cover the distance to and back from a satellite (about ¼ second) can be frustrating, and make some internet applications almost unusable. A community satellite scheme would be very complex to maintain;
e). Community contract with BT. This has the most benefits and fewest drawbacks when taken in the round. This appears to be the most appropriate scheme for us. Costs are in-line with the Hants CC scheme but because of the work done by the BT/local team can be delivered much more quickly – during 2016 and into early 2017. By using BT Openreach we avoid any ongoing support and development issues and the approach allows each of us to choose our ISP [Internet Service Provider] such as Talk Talk, BT, Sky etc as we can today.