FREQUENTLY ASKED QUESTIONS ....... alias ....... FAQs Page 7
16 How do I choose an ISP package?
There are a wide range of providers available to us all and this won’t change. You may continue with your existing supplier or change as you see fit. Although the Broadband Champions can explain key issues they will not make any recommendations as ongoing service and package requirements are each household’s responsibility, as we all have our favourites and past experiences!
17 Can anyone help me install the equipment? Do I need to let anyone into my house?
It’s probably easiest to think of the project as being in two parts.
The initial stage is managed by Hyde Community Projects Ltd who will work with BT Openreach to deliver the high-speed capability to our homes. In this phase no one will need to enter your home as no additional kit is required inside the house.
The second phase is totally controlled by you (each of us). To receive the benefits of the higher speeds you will need to contact your ISP (or select one if you don’t have any broadband today). They are responsible for the install, though they generally use BT Openreach engineers to do the work (install the new phone socket or Network Terminating Point (NTP) and set up the modem/router). Other services e.g. film subscriptions such as Netflix will need to be handled by you but can all be set-up remotely. BT Openreach has advised us that a “managed install” is best for high-speed capabilities. Note: additional charges may exist for a managed install.
The two articles below give some further information on installation procedures.
18 Will there be additional costs?
The Community Project is being provided on a fixed price contract so there will be no further costs for the delivery of the High-Speed Broadband infrastructure. However, to take advantage of the higher speeds available 99%+ of us will need to change the contract with our ISP and this may increase our monthly subscriptions. Not all ISP packages or equipment is the same so it is impossible to provide individual advice. Depending on the age of your broadband equipment it may be capable of using the faster speeds automatically i.e. where it has dual-ADSL/VDSL capability. Of course you may have constraints due to existing contracts which may mean you cannot change suppliers but can only upgrade with your existing supplier.
BT Openreach have recommended managed install from your ISP. You should expect this extra service to be charged.
19 Will my phone service suffer or improve?
We are assured that the high-speed capability will not impact on general service quality. However, during the project we will receive expert troubleshooting support for any issues from BT’s Project Manager. Until these
issues are resolved BT Openreach will not receive final payment. This has been and will continue to be a key part of our discussions with BT Openreach.
We are also discussing a phased implementation in order to ensure we understand any issues so that the majority does not suffer the same problems.
20 Who else has done this? Are we first?
There have been a number of Community Projects to deliver High-Speed Broadband across the UK. One of the earliest is in North Hants and can be viewed on the HCC website. We have spoken with the local team in Rotherwick to put together our own project. Within the New Forest we will be the first Community Broadband project– assuming we raise the funds required of course!
Discussions with the team in Rotherwick also indicated that there were very few technical issues either at the time of implementation or subsequently. Their project lead also offered us the following comment:
"I would suggest that the risk of not going ahead is much greater than that of going ahead i.e. low internet speeds, impact on lifestyle of not being able to use internet fully, ineffective home working, difficulty in attracting and retaining viable high tech business and businesses that need reasonable internet speed / reliability, potential impact on house prices of being in a ‘not spot’."
21 Will there be months of disruption?
No. The provision of fibre to the new cabinets will be managed by BT and while some small disruption may occur while the cabinets are being installed we should not experience any issues other than seeing a higher number of BT vans in the area.
Installation of the ISP package will be managed between you and the ISP. This can be complex and a managed install is recommended by BT Openreach. This will require a visit to your home. Inevitably not all installations may go to plan so a few of us with poor overhead or internal wiring may have some issues. BT Openreach or the ISP will help resolve those they are responsible for.