FREQUENTLY ASKED QUESTIONS ....... alias ....... FAQs Page 2
4 What speed Broadband will I get?
Across the parishes everyone bar a handful (literally) of properties will be able to receive 10Mbps or above, with 80% getting more than the 'Superfast Broadband' threshold of 24Mbps, with speeds potentially as high as 60Mbps for some locations. Please speak to your Broadband Champion about the speeds that you could experience as they have the details specific to your location.
5 Are the speeds guaranteed?
BT Openreach is guaranteeing network* speeds at the DPs (*this is the speed BT Openreach say the circuit is capable of delivering to a specific point in the network - for more information speak to your Broadband Champion). These guarantees are subject to a range of exclusions in BT Openreach's and the ISP's terms and conditions, covering traffic shaping, backhaul throttling, time-bandwidth performance and so on. So to determine an expected speed at each premise we have surveyed the DP-premise distances and made allowance for the shortfall due to line distances to give you a conservative guide to what should be expected. Your Broadband Champion has the details for your premise and these appear to offer us all significant improvements over current reported speeds.
6 When will I see the benefits?
The project is likely to take up to 12 months from signing the contract. This means that if we sign the contract in February 2016 we should be completing February 2017. However parts of the project will be delivered earlier. We are assessing with BT Openreach whether two early sections can be delivered in summer 2016. News on this will follow. There is of course always a risk that BT Openreach delivery could be delayed – the most likely cause being delays in gaining any necessary permissions for siting new cabinets.